Student Loans

Office of the Qualified Education Loan Ombudsman

Providing timely assistance to any qualified loan borrower from the Commonwealth of Virginia.

The Office was created to provide an advocate and resources to citizens of the Commonwealth of Virginia who are thinking about using students loans to help fund their higher education goals, or who already have loans and need help avoiding default or getting out of default. The Student Loan Advocate can serve as a liaison between the student loan borrower and student loan servicers, exploring repayment options and attempting to resolve complaints. Any matters that are considered to be abusive, unfair, deceptive or fraudulent will be referred to the Office of the Attorney General.

Not sure where to start?

In order to help determine the best way to address your student loan issue, complete the Student Complaint Form and the Student Loan Advocate will follow up with you within 4-6 business days.